Frequently Asked Questions (FAQ)

Ordering and payment

A: You can order easily using our online platform. When you find a product you need, you can add it to your cart, log in and go through the ordering process. After the order is ready, you will receive an order summary in your email. The order summary will also be stored in your account.

You can also easily make reorders afterward by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

A: Convenience. Ordering can be done on any smartphone, tablet, or PC. By ordering online you will get prices faster and you will be able to go through the order confirmation much faster.

Traceability: You will have easy access to all of your previous orders any time you want.

Reordering:  you can make a re-order anytime based on your previous orders with only a couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

A: Our online ordering system will ask for all the important information you should submit. Registration is one time. Membership ID is very vital.

A: The online platform is for the exclusive use of VVCC members. All orders will be billed to your account. It will appear in your monthly Statement of Account.

A: Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

A: We charge a flat rate of Php 80.00 only.

A: You can also send your order to You can also order bu calling 86311711 local 211 and 205. Online ordering is preferred in most cases because by ordering online, you will save time, you will have an easier checkout process and all the information about the order will be accessible for you anytime. Also if you want to make the same order later, you can use the “reorder” feature.

A: If you have questions regarding our online store (ordering, account questions, technical questions), please contact please click on this link to take you to our contact form.

Your Account

A: Go to this page and go to  “Register”, then just fill in all the needed information and click “Register.”  After submitting the form, your account we will email you a password.  Once you logged in to your account, you can change your password from there.

A: You can retrieve your password by clicking “Lost your password?” Instructions on password retrieval will be sent to your email.

A: You can easily change all your information on your account.  Go to the login page ( and log in, then click “account details.” Here you can change all your contact information.

A: Our online platform is secured with an SSL certificate. This means the information you input is encrypted and it will not be available for third parties.


A: You can easily change your shipping address on your account. You just need to log in and click “Addresses.”  You can also change the shipping address during the checkout process if you need.